DELIVERY AND RETURNS
WHAT IS THE DELIVERY TIME ?
We have a large network of couriers to deliver your products to you as early as possible. However, it usually takes between 5-6 working days to arrive at their destination but can take longer from time to time.
THE PRODUCT IS NOT WHAT I WANT, CAN I EXCHANGE IT OR BE REIMBURSED ?
You have 12 calendar days to return an item from the date you received it. The products must be returned new and in their original packaging within this period. We will inspect all products and reserve the right to refuse a return in case of non-conformity (example : creased leather or a scuffed sole).
You are responsible for the cost of returning the package to Berzeri. However, we will graciously cover the delivery costs associated with the exchange product, for the first exchange only.
HOW LONG WILL IT TAKE TO BE REIMBURSED ?
Berzeri is committed to reimbursing you in the quickest amount of time possible after our service verifies the merchandise that has been returned. The maximum delay is 2 weeks from the day the products have been returned to our locale.
Also, If you have any questions on how to return your item to us, please fell free to contact us.